Exam MB-230:Microsoft Dynamics 365 Customer Service Functional Consultant
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About Microsoft MB-230 Exam
Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 Questions & Dumps: Exam Prep Questions for MB-230 Updated Version with References Kindle Edition Candidates for this exam are functional consultants with customer service expertise. They are responsible for implementing omnichannel solutions that focus upon service, quality, reliability, efficiency, and customer satisfaction.
ExamSyllabus
Manage cases and Knowledge Management (15–20%)Manage entitlements and SLAs (1–5%)
Implement scheduling (10–15%)
Implement multi-session experiences for Customer Service (30–35%)
Manage analytics, visualizations, and insights (10–15%)
Implement Microsoft Power Platform (5–10%)
Implement Connected Customer Service (1–5%)
Implement routing (10–15%)