Microsoft Dynamics 365 Fundamentals (CRM) – MB-910 certification validates your understanding of Dynamics 365 customer engagement apps, core business concepts, and cloud-based CRM capabilities. This guide covers exam objectives and preparation tips for 2026.
MB-910 is a fundamentals-level exam designed for beginners and business users who want to understand Dynamics 365 CRM applications such as Sales, Customer Service, Marketing, and Field Service.
Dynamics 365 CRM helps organizations manage customer relationships, sales pipelines, service cases, marketing campaigns, and field operations using cloud-based applications built on Microsoft Dataverse.
Question 1: Which app is used to manage leads and opportunities?
Explanation: Dynamics 365 Sales manages leads, opportunities, and sales pipelines.
Question 2: What is Microsoft Dataverse?
Explanation: Dataverse stores and manages data securely for Dynamics 365 apps.
Question 3: Which feature helps visualize KPIs and performance?
Explanation: Dashboards display charts and metrics for quick insights.
Question 4: What controls user access in Dynamics 365?
Explanation: Security roles define what users can view, create, or modify.
Question 5: Which tool integrates Dynamics 365 analytics?
Explanation: Power BI provides advanced reporting and visual analytics.
Is MB-910 easy?
Yes. It is a fundamentals-level exam suitable for beginners.
Is MB-910 worth it?
Absolutely. It’s an excellent entry point into Dynamics 365 careers.
Do I need technical skills?
No. MB-910 is non-technical and concept-focused.
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The Microsoft MB-910 Certification Exam validates foundational knowledge of Microsoft Dynamics 365, focusing on Sales and Customer Service applications. It covers core features, business processes, integration with other Microsoft services, and user interface navigation, making it ideal for individuals looking to demonstrate their ability to enhance sales and service outcomes using Dynamics 365.
The learning objectives of the Microsoft MB-910 Certification Exam include understanding core capabilities of Dynamics 365 Sales and Customer Service, knowledge of business processes related to lead and opportunity management, navigation of the Dynamics 365 user interface, awareness of integrations with other Microsoft applications, and familiarity with basic configuration options for the applications.
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Learning Microsoft MB-910 enhances your career by providing essential knowledge of Dynamics 365, improving customer engagement and sales strategies, and increasing your competitiveness in the job market. It also opens opportunities in business analysis and sales management.
The target audience for the Microsoft MB-910 Certification Exam includes business analysts, sales and marketing professionals, customer service representatives, and IT professionals working with Dynamics 365 Sales and Customer Service applications.
The skills measured in the Microsoft MB-910 Certification Exam include understanding core Dynamics 365 capabilities, knowledge of business processes for managing leads and customer interactions, user interface navigation, awareness of integration with other Microsoft services, and basic configuration skills for Dynamics 365 applications.
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The Microsoft MB-910 Certification does not have an expiration date, meaning it remains valid indefinitely. However, it's recommended to stay updated with any changes in the technology or platform to maintain your expertise.
There are no formal prerequisites for the Microsoft MB-910 Certification Exam. However, having a basic understanding of business processes, sales, and customer service concepts, as well as familiarity with Microsoft Dynamics 365, can be beneficial in preparing for the exam.
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