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Microsoft : MB-910

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Jul 27,2026
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Microsoft Dynamics 365 Fundamentals (CRM)
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About MB-910 Exam


Prepare for Microsoft Exam MB-910 and demonstrate your real-world mastery of the fundamentals of Microsoft Dynamics 365 Customer Engagement (CE) apps. This Exam Ref is ideal for beginners, business users, and professionals who want to understand the core capabilities of Dynamics 365 Sales, Customer Service, Marketing, Field Service, and Project Operations.
Recommend you to use our Exam MB-910 actual test practice material latest version to ensure best practices and first-attempt pass guaranteed!
— Exam Topics
Describe Dynamics 365 Marketing capabilities (10–15%)
Describe Dynamics 365 Sales capabilities (15–20%)
Describe Dynamics 365 Customer Service capabilities (15–20%)
Describe Dynamics 365 Field Service capabilities (15–20%)
Describe Dynamics 365 Project Operations (10–15%)
Describe shared features (15–20%)
Microsoft Dynamics 365 Fundamentals (CRM) MB-910 Exam Format
— MB-910 Exam Format:
Exam code – MB-910
Exam type – Proctored
Exam duration – 60 minutes
Exam length – 35–45 questions
Passing score – 70% (700/1000)
Delivery languages – English, Japanese, Chinese (Simplified), Korean, German, French, Spanish, Portuguese (Brazil), Arabic (Saudi Arabia), Russian, Chinese (Traditional), Italian, Indonesian (Indonesia)
Additional study materials – Free learning path (Post Premium Access, you can ask Clearcatnet for the free learning path link)
Exam Level – Fundamentals
Role – CRM Fundamentals / Dynamics 365 Beginner
Renewal Frequency – 12 months

📘 Free MB-910 Sample Questions

Question No. 1
MB-910 Exam Question
Which two components are included in Dynamics 365 Marketing? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A Customer Voice survey
B Customer Service Hub
C Enterprise Asset Management
D Event management
Correct Answer: A. Customer Voice survey
Explanation: Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/overview
Question No. 2
MB-910 Exam Question
DRAG DROP -
A company uses Dynamics 365 Marketing.
Marketing team members must be able to group related customers for campaigns, market research, and surveys.
What should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
A
Correct Answer: A.
Explanation: Box 1:
You cannot use marketing segments in a campaign.
Box 2:
You can only use one type of marketing list (a subscription list) for customer journeys. You can use any type of marketing segment for customer journeys.
Question No. 3
MB-910 Exam Question
HOTSPOT -
A company plans to implement Dynamics 365 Marketing.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
A
Correct Answer: A.
Explanation: Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/segmentation-lists-subscriptions
Question No. 4
MB-910 Exam Question
HOTSPOT -
A company has implemented Dynamics 365 Marketing.
You need to implement apps to meet the company's business requirements.
Which app should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
A
Correct Answer: A.
Explanation: Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/overview
https://docs.microsoft.com/en-gb/dynamics365/marketing/linkedin-lead-gen-integration
Question No. 5
MB-910 Exam Question
A company integrates LinkedIn Campaign Manager with Dynamics 365 Marketing.
Which two actions can the company perform using out-of-the-box features? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A Generate leads from LinkedIn.
B Create email templates for LinkedIn messages.
C Schedule and publish social posts.
D Create and publish events on LinkedIn.
Correct Answer: A. Generate leads from LinkedIn.
Explanation: Reference:
https://seelogic.co.uk/technologies/dynamics-365/marketing-on-linkedin-with-dynamics-365-marketing/
Question No. 6
MB-910 Exam Question
HOTSPOT -
A company plans to synchronize LinkedIn Campaign Manager with Dynamics 365 Marketing to determine who is looking at their LinkedIn advertisements.
What happens during synchronization? To answer, select the appropriate option in the answer area.
Hot Area:
A
Correct Answer: A.
Question No. 7
MB-910 Exam Question
HOTSPOT -
Which features are available in Dynamics 365 Marketing?
For each of the following features, select Yes if the feature is available. Otherwise, select No.
NOTE: Each correct selection is worth one point.
A
Correct Answer: A.
Explanation: Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/create-marketing-email
https://docs.microsoft.com/en-gb/dynamics365/marketing/set-up-event-portal
Question No. 8
MB-910 Exam Question
A company organizes and runs conferences and other events. The company is considering using Dynamics 365 Marketing.
The company wants to ensure that they can implement key marketing features without requiring any customizations.
Which three capabilities does Dynamics 365 Marketing support using out-of-the-box functionality? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A Sponsors and sponsorships
B Regulatory compliance
C Advertisers and print media and campaigns
D Session and speaker tracking
E Registration and attendance
Correct Answer: A. Sponsors and sponsorships
Explanation: Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/manage-event-sponsorships
https://docs.microsoft.com/en-gb/dynamics365/marketing/event-management
https://docs.microsoft.com/en-gb/dynamics365/marketing/event-management
Question No. 9
MB-910 Exam Question
HOTSPOT -
A company plans to implement Dynamics 365 Customer Voice.
Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
A
Correct Answer: A.
Explanation: Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/customer-voice
Question No. 10
MB-910 Exam Question
A company uses Dynamics 365 Marketing. The company uses a third-party app to send email surveys to prospects to better understand their business needs.
There is currently no link to prospect records and users report that the survey management process is manual and is difficult to manage.
You need to automate the survey process and streamline collection and analysis of responses.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A Create a survey in Dynamics 365 Marketing and create a campaign to send it to out and collect data
B Use Customer Voice to collect and analyze survey results
C Use Power Automate to automatically send Customer Voice surveys
D Create surveys in Dynamics 365 Marketing by using Questionnaire
E Use Customer Voice to compile results from the existing third-party app
Correct Answer: B. Use Customer Voice to collect and analyze survey results
Explanation: Reference:
https://docs.microsoft.com/en-us/dynamics365/marketing/customer-voice
Questions: 1-10 out of 186 Continue Full Practice.. GET ALL 186 QUESTIONS
MB-910 Exam FAQ

Q1: What is MB-910 exam questions, duration and passing score?

Level: Beginner | Duration: 60 minutes | Questions: 40-60 | Passing Score: 700/1000
Role: Business users, functional consultants, students
Key Topics: Dynamics 365 CRM capabilities, sales, customer service, marketing, Power Platform basics

Q2: What is the format of the MB-910 certification exam?

The MB-910 certification exam is 60 minutes long with 35 to 45 questions and a passing score of 700 out of 1000. It covers foundational Dynamics 365 CRM capabilities across Sales, Customer Service, Field Service, and Project Operations. The proctored exam uses multiple-choice and scenario-based question formats suitable for beginner-level candidates.

Q3: How difficult is the MB-910 Dynamics 365 Fundamentals exam?

The MB-910 is a fundamentals-level certification exam designed for candidates with no prior Dynamics 365 experience. It focuses on conceptual CRM capabilities rather than hands-on configuration. Four to six weeks of consistent exam preparation using Microsoft Learn free paths and practice questions is typically sufficient for most candidates to feel well-prepared.

Q4: What is the best preparation strategy for the MB-910 exam?

Effective MB-910 exam preparation involves completing the Microsoft Learn Dynamics 365 Fundamentals CRM learning path, which covers all exam domains clearly. Focus on understanding how each Dynamics 365 CRM module supports business workflows. Supplement your reading with regularly updated practice questions that test service capability distinctions commonly examined in this certification exam.

Q5: Why are practice questions important for the MB-910 certification exam?

MB-910 practice questions reinforce your ability to distinguish between Dynamics 365 Sales, Customer Service, and Field Service capabilities, which is a common focus area in this certification exam. Scenario-based practice questions build the conceptual reasoning needed to correctly identify which Dynamics 365 CRM application addresses a specific business need in the actual proctored exam.

Q6: What study resources are recommended for MB-910 exam preparation?

The best MB-910 study resources include the free Microsoft Learn Dynamics 365 Fundamentals CRM learning path, the Dynamics 365 product overview documentation, and introductory videos on CRM concepts. Supplement with updated MB-910 practice questions from ClearCatNet, which are aligned to current exam objectives. No prior ERP or CRM experience is required to begin this certification exam preparation.

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