📘 Free CIS-DF Sample Questions
A Configuration Manager wants to explore ServiceNow CMDB 360 saved queries to see if the reports can assist with managing of CMDB data.What insights are gained from CMDB 360 queries?
A
Duplicate configuration items from different data sources
B
Orphan CIs created from different data sources
C
Gaps in attribute data from different data sources
D
Different attribute values from different data sources
E
Unique CIs created from different data sources
Correct Answer:
A. Duplicate configuration items from different data sources
Explanation:
A. Duplicate configuration items from different data sources
Correct
CMDB 360 allows you to identify duplicate configuration items that exist across different data sources. These
duplicates can create confusion, inaccurate reporting, and potential issues in IT operations. By using CMDB
360 queries, administrators can see which CIs are repeated and take corrective actions to merge or remove
them. This ensures that the CMDB is accurate, reliable, and easier to manage, reducing redundancy and
improving the integrity of IT service data.
B. Orphan CIs created from different data sources
Incorrect
While orphan CIs—those without proper relationships—do exist in the CMDB, CMDB 360 saved queries are
not primarily designed to detect them. These queries focus on identifying duplicates, gaps in attribute data,
and inconsistencies rather than just showing unlinked or orphaned items. Detecting orphans often requires
additional dashboards or specialized reporting tools beyond standard CMDB 360 functionality.
C. Gaps in attribute data from different data sources
the overall quality and usability of the CMDB for IT service management.
D. Different attribute values from different data sources
Correct
CMDB 360 is capable of highlighting gaps or missing attribute data for configuration items across different
sources. Missing attributes can cause incomplete visibility into IT assets and affect reporting, auditing, and
operational decisions. By using CMDB 360 queries, administrators can identify which CIs lack critical
information, prioritize data completion, and ensure that all essential attributes are populated. This improves
Incorrect
Although conflicting attribute values can exist, CMDB 360 queries do not focus primarily on detecting these
differences. Resolving inconsistent values between sources usually requires reconciliation processes or
dedicated data quality tools rather than standard CMDB 360 reports.
E. Unique CIs created from different data sources
Incorrect
CMDB 360 is not specifically designed to highlight unique configuration items. Its main purpose is to help
identify duplicates, missing attribute data, and discrepancies rather than simply listing unique items. Unique
CIs are generally not an insight derived directly from CMDB 360 saved queries.
A ServiceNow Administrator wants to implement Service Graph Connectors to provide integrations to many third-
party solutions that the company wants integrated into the CMDB.Which categories of connectors are available to
the Administrator?
A
Workflow Automation
B
. Observability
C
DevOps
D
Cloud
Correct Answer:
B. . Observability
Explanation:
A. Workflow Automation
Incorrect
Workflow automation is a ServiceNow capability but it is not a category of Service Graph Connectors.
Connectors are designed to integrate external data sources with the CMDB, not to automate workflows.
B. Observability
Correct
Observability connectors allow CMDB integration with monitoring and observability tools. These connectors
bring in CI and service health data from IT monitoring solutions, helping provide a complete picture of
infrastructure and service dependencies.
C. DevOps Correct
management and release visibility.
D. Cloud Incorrect
DevOps connectors integrate CI/CD tools and pipelines into the CMDB. This enables tracking of application
and service components, deployment information, and their relationships, supporting better change
Cloud connectors exist but in the context of Service Graph, they are considered part of observability or
specific platform connectors rather than a distinct top-level category. Administrators use DevOps and
Observability categories for broad CMDB integration purposes.
A global enterprise integrates data from multiple discovery sources such as ServiceNow Discovery, SCCM, AWS,
and manual uploads to populate its CMDB. However, each discovery source categorizes the same CIs differently,
leading to duplicate records and inconsistencies across the system. As a result, the CMDB team is struggling with
data accuracy and standardization.What actions does the CMDB team take to resolve the issue?
A
Implement and use identification and reconciliation rules to avoid duplicates and standardize CI classification
B
. Allow each discovery source to define its own CI class, even if it results in inconsistencies
C
Use CI Class Manager to establish standardized CI classes and attributes across all discovery sources
D
Create a custom script to manually adjust incoming data before storing it in the CMDB
Correct Answer:
A. Implement and use identification and reconciliation rules to avoid duplicates and standardize CI classification
Explanation:
A. Implement and use identification and reconciliation rules to avoid duplicates and standardize CI
classification
Identification and reconciliation rules are the core mechanisms in ServiceNow CMDB for maintaining data
integrity. Identification rules ensure that each CI from different sources is recognized as the same item,
preventing duplicates. Reconciliation rules determine which source is authoritative when there are conflicting
data values, ensuring consistent CI classification. By properly configuring these rules, the CMDB team can
eliminate duplicate records, standardize CI classifications, and improve overall data accuracy.
B. Allow each discovery source to define its own CI class, even if it results in inconsistencies
Allowing each discovery source to define its own CI classes would worsen the problem. This approach leads to
more duplicates, inconsistent classifications, and poor data quality. It does not provide any standardization or
governance, making the CMDB unreliable.
C. Use CI Class Manager to establish standardized CI classes and attributes across all discovery sources
Correct
Incorrect
CI Class Manager in ServiceNow helps the CMDB team define a standardized model for CI classes and their
attributes. It allows mapping incoming data from multiple discovery sources to these standardized classes,
reducing inconsistencies and improving reporting accuracy. Combining CI Class Manager with identification
and reconciliation rules ensures a consistent and reliable CMDB.
D. Create a custom script to manually adjust incoming data before storing it in the CMDB
Incorrect
Manually scripting adjustments for incoming data is error-prone, difficult to maintain, and not scalable.
ServiceNow provides built-in mechanisms like reconciliation rules and CI Class Manager to handle these tasks
automatically and reliably, making custom scripts unnecessary for standard scenarios.
A CMDB CI Class Owner responsible for the Windows Servers needs to manage the Windows Server class.Which CI
Class Manager feature will help the CI Class Owner streamline this task?
A
. CI Favorites
B
. Pinned Classes
C
. Search CI Classes
Correct Answer:
A. . CI Favorites
Explanation:
A. CI Favorites
Correct
The CI Favorites feature allows a CI Class Owner to mark specific CI classes as favorites for quick access. In
this scenario, the Windows Server CI Class Owner can add the Windows Server class to their favorites, making
B. Pinned Classes
C. Search CI Classes
Incorrect
it faster and easier to access and manage this class without navigating through the full CI class hierarchy
every time. This feature improves efficiency and helps the owner focus on the classes they are responsible
for.
Pinned Classes is not a standard feature in CI Class Manager. While it sounds similar, the system does not
provide a “pinned” option; the correct way to streamline access is through CI Favorites.
Incorrect
While the Search CI Classes feature allows users to find CI classes by name or attribute, it does not provide
persistent quick access or streamline daily management tasks like favorites do. It is useful for occasional
lookups but not for continuous management of a class.
A CMDB Administrator is working in the CI Class Manager on the Basic Info tab.How can the class be set as a
Principal Class?
A
Select 'Yes' from the Principal Class choice list
B
Check the Principal Class check box
C
C. Click the Principal Class UI Action button
Correct Answer:
A. Select 'Yes' from the Principal Class choice list
Explanation:
A. Select 'Yes' from the Principal Class choice list
Correct
In CI Class Manager, the Principal Class defines the main class in a hierarchy that other classes can inherit
from. On the Basic Info tab, there is a choice list for Principal Class where the administrator can select Yes to
mark the current CI class as a principal class. This action designates the class as a top-level reference,
helping manage inheritance and standardization across related CI classes.
B. Check the Principal Class check box
Incorrect
There is no check box for Principal Class on the Basic Info tab. CI Class Manager uses a choice list, not a
check box, to set a class as principal. Selecting a check box would not achieve the desired configuration.
C. Click the Principal Class UI Action button
Incorrect
There is no UI Action button labeled “Principal Class.” Setting a principal class is done directly through the
choice list on the Basic Info tab, not via a separate button.
A CMDB Administrator is using the Duplicate CI Remediator to address a de-duplication task. On the first tab of the
wizard, the Main CI is selected.Which attributes are used to identify the Main CI?
A
Least Related Items
B
. Most Related Items
C
Newest Created
D
. Oldest Created
Correct Answer:
B. . Most Related Items
Explanation:
A. Least Related Items
Selecting a CI with the least related items would not make sense as the Main CI. The Main CI should ideally be
the one with the most relationships, so that merging duplicates preserves the maximum amount of data and
associations. Choosing the least connected CI risks losing important relationships.
B. Most Related Items
The Duplicate CI Remediator uses the "Most Related Items" criterion to identify the Main CI. This ensures
that the CI selected as main has the largest number of associated relationships, configurations, and
dependencies. Keeping the most connected CI as the main helps preserve the integrity of the CMDB when
merging duplicates and prevents loss of critical relationship data.
Incorrect
Choosing the newest CI is not recommended for the Main CI because newer Cls may have fewer relationships
and less historical data. The goal of the Main CI is to retain as much information as possible from all
duplicates, which favors the most connected CI rather than the newest one.
D. Oldest Created
While the oldest CI may have historical value, it does not necessarily have the most relationships. Duplicate CI
Remediator prioritizes relationship richness over creation date to maintain CMDB integrity, making "oldest
created" an unreliable method for Main CI selection.
A CMDB Administrator needs to configure a new application identification rule that considers the potential for the
same application installed more than once on the same server.Which is the best choice of a criterion attribute?
A
Configuration File Name
B
. Version
C
Class
D
Configuration File Path
E
Port
Correct Answer:
D. Configuration File Path
Explanation:
A. Configuration File Name
Incorrect
The configuration file name alone is often the same for multiple installations of the same application. If the
same application is installed more than once on a server, the file names are usually identical, making this
attribute insufficient for uniquely identifying each installation.
B. Version
Incorrect
leading to duplicate or incorrectly matched CIs.
C. Class
Incorrect
D. Configuration File Path
E. Port
The version attribute helps differentiate between different releases of an application, but it does not uniquely identify
multiple installations of the same version on the same server. Two identical installations can share the same version,
Correct
The CI class simply defines the type of CI, such as Application or Software Instance. It does not provide any
uniqueness and cannot distinguish between multiple installations of the same application on a single server.
The configuration file path uniquely identifies where an application is installed on the server. When the same
application is installed multiple times, each installation typically resides in a different directory path. Using
the configuration file path as a criterion attribute allows the identification rule to clearly distinguish between
separate installations, preventing duplicates and ensuring accurate CI identification.
Incorrect
Port numbers may help identify running services, but applications can share ports, change ports, or run
without fixed ports. Additionally, ports alone do not reliably distinguish multiple installations of the same
application on the same server.
A CMDB Administrator has installed a Service Graph Connector (SGC), and then made customizations to the
mappings.Which is a consequence of this action?
A
The customized mappings are not supported by ServiceNow, and the customer is responsible for supporting
their own customized SGC.
B
. Fields populated by a customization will have a special tag associated with them in the CMDB.
C
. The customization will prevent the SGC from executing without an approval record attached to the affected
mapping record.
Correct Answer:
A. The customized mappings are not supported by ServiceNow, and the customer is responsible for supporting
their own customized SGC.
Explanation:
A. The customized mappings are not supported by ServiceNow, and the customer is responsible for
supporting their own customized SGC.
Correct
When a Service Graph Connector mapping is customized, it moves outside the standard, out-of-the-box
configuration delivered by ServiceNow. As a result, ServiceNow Support does not provide support for issues
caused by those customizations. The responsibility for maintaining, troubleshooting, and supporting the
customized mappings lies entirely with the customer. This is an important governance consideration when
deciding whether to customize SGC mappings.
B. Fields populated by a customization will have a special tag associated with them in the CMDB.
Incorrect
ServiceNow does not apply any special tagging or labeling to CMDB fields that are populated through
customized Service Graph Connector mappings. Customized and standard fields appear the same in the
CMDB, making this option incorrect.
C. The customization will prevent the SGC from executing without an approval record attached to the
affected mapping record.
Incorrect
Customizing SGC mappings does not introduce any approval requirement. The connector will continue to
execute normally without needing approval records. Approval workflows are not enforced as a result of
mapping customizations.
A CMDB Administrator is leveraging CI data as part of an Integrated Risk Management implementation and the Entity Scoping process. The Administrator wants to leverage the CSDM Data Foundations Dashboard playbooks under the Run tab.Which CSDM relationships are leveraged using the CSDM playbooks?
A
Business Applications that have relationships to Application Services
B
Business Applications that have their relationships to Information Objects
C
Locations that have established parent records
D
Logical CIs that have relationships with Information Objects
Correct Answer:
A. Business Applications that have relationships to Application Services
Explanation:
A. Business Applications that have relationships to Application Services
Correct
CSDM Data Foundations Dashboard playbooks focus on validating and improving core CSDM-aligned
relationships that are essential for downstream processes such as Integrated Risk Management and Entity
Scoping. One of the most critical relationships is between Business Applications and Application Services.
These relationships allow ServiceNow to correctly scope risk, assess impact, and associate technical services
with business context, which is exactly what IRM depends on.
B. Business Applications that have their relationships to Information Objects
While Information Objects are part of the broader CSDM model, the Data Foundations Dashboard playbooks
do not focus on validating or enforcing Business Application–to–Information Object relationships. These
relationships are not central to entity scoping for IRM.
C. Locations that have established parent records
Incorrect
Incorrect
Location hierarchy and parent-child relationships are not a focus of the CSDM Data Foundations Dashboard
playbooks. These playbooks concentrate on service and application modeling rather than location structure.
D. Logical CIs that have relationships with Information Objects
Incorrect
Logical CI and Information Object relationships are outside the scope of the Data Foundations playbooks. The
playbooks prioritize foundational CSDM relationships that directly support service mapping, impact analysis,
and risk scoping.
The Server [cmdb_ci_server] class uses a dynamic reconciliation rule of lowest value for the Disk Space (GB) field,
while the Windows Server [cmdb_ci_win_server] class uses a dynamic reconciliation rule of most reported for the
Disk Space (GB) field.Given the following data sources that populate Windows Server data into the CMDB360/Multisource CMDB:
CMDB for the Disk Space (GB) field of a Windows Server [cmdb_ci_win_server] record?
Which value would be added to the
A
80
B
75
C
50
Correct Answer:
B. 75
Explanation:
A. 80 Incorrect
Although 80 GB is the highest value reported, the Windows Server class does not use a “highest value”
reconciliation rule. Since this value is reported by only one source, it does not meet the criteria of being the
most frequently reported value.
B. 75
Correct
The Windows Server class uses the most reported dynamic reconciliation rule. In this case, 75 GB is reported
by two different data sources—Tivoli and ServiceNow—making it the most frequently reported value. As a
result, 75 GB is selected and written to the CMDB for the Disk Space field on the Windows Server record.
C. 50
Incorrect
The value 50 GB is reported by only one source. While it is the lowest value, the “lowest value” reconciliation
rule applies only to the parent Server class, not the Windows Server class. Since the Windows Server class
uses “most reported,” this value is not selected.
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