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ServiceNow : CIS-SAM

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Oct 19,2026
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272 Total Question

Software Asset Management
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About CIS-SAM Exam


Prepare for the ServiceNow CIS-SAM (Certified Implementation Specialist – Software Asset Management) Exam and validate your skills in implementing and configuring ServiceNow Software Asset Management applications. This certification is ideal for SAM consultants, IT asset managers, and ServiceNow admins responsible for optimizing software license usage, compliance, and asset lifecycle management.
Recommend you to use our CIS-SAM actual test practice material latest version to ensure best practices and first-attempt pass guaranteed!
— Exam Topics
SAM Fundamentals & Platform Navigation (15%)
Software Asset Lifecycle Management (25%)
License Management & Compliance (20%)
Discovery & Inventory Management (15%)
Integrations & Reporting (15%)
Security & Access Control (10%)
ServiceNow CIS-SAM Exam Format
— Exam Format:
Exam code- CIS-SAM
Exam type- Proctored (Online or Test Center)
Exam duration- 90 minutes
Exam length- 60 multiple-choice/multiple-select questions
Question types- Multiple choice & multiple select
Passing score- 70%
Delivery languages- English
Additional study materials – Free learning path (Post Premium Access, you can ask Clearcatnet for the free learning path link)
Exam Level- Specialist / Implementation-level
Role- SAM Implementation Consultant / IT Asset Manager / ServiceNow Admin
Renewal Frequency- Every 3 years via ServiceNow Continuing Certification Program
CIS-SAM Exam FAQ

Q1: What is the CIS-SAM exam, including duration and questions?

Exam Name: ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM)
Level: Certified Implementation Specialist
Duration: 90 minutes
Questions: 60 questions
Question Format: Multiple choice and multiple select
Role: ServiceNow Software Asset Management Implementation Specialist
Main Topics: Software asset management fundamentals, software discovery and normalization, license compliance and reconciliation, software procurement and remediation, software model lifecycle, and reporting.

Q2: What skills does the ServiceNow CIS-SAM certification validate?

The ServiceNow Certified Implementation Specialist – Software Asset Management certification validates the ability to configure, implement, and maintain the ServiceNow SAM application. It focuses on software discovery, data integrity, license usage reconciliation, software compliance, and integration of software asset processes.

Q3: What are the main topics covered in the ServiceNow CIS-SAM exam?

The main topics covered in the ServiceNow CIS-SAM exam include Software Asset Core Overview and Fundamentals (14%), Data Integrity through Attributes and Sources (28%), Practical Management of Software Compliance (30%), Operational Integration of Software Processes (13%), and Extending SAM (15%). These topics cover importing data, software discovery and normalization, license metrics, entitlements, allocations, reconciliation, procurement, remediation, lifecycle management, and reporting.

Q4: What prerequisites and training are recommended for the ServiceNow CIS-SAM exam?

Candidates must hold the ServiceNow Certified Implementation Specialist – Data Foundations (CMDB and CSDM) certification before registering for the CIS-SAM exam. ServiceNow recommends six months of experience participating in deployment projects or maintaining ServiceNow instances and participation in at least two SAM Professional deployment projects. Recommended training includes ServiceNow Administration Fundamentals, ServiceNow Platform Implementation, and Software Asset Management (SAM) Professional Fundamentals.

Q5: How can I prepare for the ServiceNow CIS-SAM exam?

Study the official CIS-SAM exam blueprint and practise software discovery, normalization, entitlement management, license metrics, reconciliation, compliance remediation, and software lifecycle management. Review software asset data and reports in a ServiceNow SAM environment. Use Clearcatnet PDF study materials and practice questions to reinforce your understanding and identify areas for further revision.

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