📘 Free AB-210 Sample Questions
The required predictive scoring model cannot be created yet.
You need to inform the sales team how many more record types are needed before it can be configured.
What two actions on lead records are required? Each correct answer presents part of the solution. Choose two.
A
40 more leads must be created.
B
20 more leads must be disqualified.
C
10 more leads must be qualified.
D
20 more leads must be qualified.
E
30 more leads must be disqualified.
Correct Answer:
B. 20 more leads must be disqualified.
Explanation:
For Dynamics 365 Sales predictive lead scoring, the model cannot be created unless there is enough historical lead outcome data in the selected training window. Microsoft’s predictive lead scoring configuration requirement states that the organization must have at least 40 qualified leads and 40 disqualified leads in the selected training period. The official guidance specifically explains that if the model is trained with leads from the past three months, the organization needs “at least 40 qualified and 40 disqualified leads” created and closed during that period.
In the sandbox, AdventureWorks has 30 qualified leads and 20 disqualified leads. However, 10 of the qualified leads are older than three months, and the business requirement says predictive scoring must be enabled for leads created within the last three months. Therefore, only 20 qualified leads are usable for this model. The sandbox currently has 20 usable qualified leads and 20 disqualified leads. To meet the required threshold of 40 each, the company needs 20 more qualified leads and 20 more disqualified leads. Simply creating 40 new leads is not enough because predictive scoring requires outcome-classified leads, not merely open or newly created records.
AI-driven lead prioritization in Dynamics 365 Sales.Question: 2You need to allow sellers to view leads disqualified by the Sales Qualification Agent in production.Which two actions should you perform? Each correct answer presents part of the solution. Choose two.Upgrade the agent to research and engage mode.Update the EnableRoleBasedSystemViews setting.Update the agent look back period.Assign organization level read on lead table to sellers.Answer: B, DExplanation:AI-driven lead prioritization in Dynamics 365 Sales.
AI-driven lead prioritization in Dynamics 365 Sales.
You need to allow sellers to view leads disqualified by the Sales Qualification Agent in production.
Which two actions should you perform? Each correct answer presents part of the solution. Choose two.
A
Upgrade the agent to research and engage mode.
B
Update the EnableRoleBasedSystemViews setting.
C
Update the agent look back period.
D
Assign organization level read on lead table to sellers.
Correct Answer:
B. Update the EnableRoleBasedSystemViews setting.
Explanation:
The required fix is about visibility and security, not agent operating mode. In the scenario, production has EnableRoleBasedSystemViews set to true, which restricts system views based on role configuration. Because the business requirement says all sellers should be able to access disqualified leads, the role-based system view setting must be updated so sellers can access the view that exposes leads disqualified by the Sales Qualification Agent.
The second required action is to change Lead table permissions. The customized Salesperson role currently grants sellers read access only to leads they own. That is too restrictive because leads disqualified by the Sales Qualification Agent may not be owned by each seller. To let all sellers view those records, sellers need organization-level Read permission on the Lead table. Option A is wrong
because upgrading the agent to research and engage mode affects how the agent researches and interacts with leads; it does not solve seller access to disqualified records. Option C is also wrong because the look-back period controls which historical leads the agent evaluates, not who can view disqualified leads.
s/topics: Sales Qualification Agent; role-based system views; Dataverse security roles; Lead table read access; AI-driven lead qualification.
You need to configure the new lead qualification experience in Dynamics 365 Sales for field sellers. What should you configure?
A
Set related record creation to Seller.
B
Enable auto-create records for newly qualified leads.
C
Use the Lead to Opportunity Business Process Flow.
D
Allow Copilot to summarize key info.
E
Set related record creation to Automatic.
Correct Answer:
A. Set related record creation to Seller.
Explanation:
The correct configuration is to set related record creation to Seller. The case study states that sales leadership requires flexibility in how leads are converted: inside sales need automatic opportunity creation, but field sellers need the option to manually decide whether an opportunity should be created when a lead is qualified. In the new lead qualification experience, Dynamics 365 Sales lets administrators control whether account, contact, and opportunity records are created automatically during lead qualification or whether sellers are prompted to choose which related records to create. Microsoft’s lead qualification guidance confirms that when automatic creation is not enabled, sellers are prompted to select which records should be created during qualification.
Option B and option E are wrong for field sellers because automatic creation would remove the manual decision point required by the case study. Option C is relevant to guiding sellers through sales stages, but the existing Lead to Opportunity Business Process Flow does not control whether related records are automatically created when a lead is qualified. Option D is unrelated because Copilot summaries help sellers review record information; they do not configure lead conversion behavior. Therefore, the required configuration for field sellers is Seller-controlled related record creation.
s/topics: Lead qualification experience; lead-to-opportunity conversion; related account, contact, and opportunity creation; Dynamics 365 Sales lead management.
You need to resolve the competitive intelligence brief issue for the sales manager.
What three actions should you do? Each correct answer presents part of the solution. Choose three.
A
Upload the competitive intelligence brief as a PDF file.
B
Refresh the canvas.
C
Upload the competitive intelligence brief as a CSV file.
D
Add a data source.
E
Regenerate the canvas.
Correct Answer:
A. Upload the competitive intelligence brief as a PDF file.
Explanation:
The issue is that the sales manager already generated a Sales Research Agent blueprint but forgot to include the quarterly competitive intelligence brief. The brief is an external document and the case study states it is delivered as a PDF document, so the correct first content action is to upload the competitive intelligence brief as a PDF file, not CSV. Microsoft’s Sales Research Agent documentation states that users can select Add data to upload files including CSV, Excel, or PDF to augment research with additional data.
The second required action is to add a data source, because the competitive intelligence brief is not part of the default Dynamics 365 Sales data. Sales Research Agent connects to Dynamics 365 Sales data by default, but additional external files must be added as supporting data sources before they can influence the analysis. The documentation identifies the Data area as the place where the research data source is specified and where additional data sources can be added.
The final action is to regenerate the canvas/blueprint so the agent reprocesses the analysis using the newly added PDF. Refreshing alone is not the best answer because the problem is not stale data; it is missing context. Regeneration creates updated research output with the new source included.
s/topics: Sales Research Agent; research canvas; adding PDF data sources; blueprint regeneration; intelligent opportunity research.
Topic 3, Stand Alone Questions
You are the Dynamics 365 Sales administrator for an electronics company.
The sales team is having difficulty locating different products in the same category — for instance, all versions of flat screen TVs available.
You need to organize the products in a way that makes it easier for the sales team to search for products.
What should you use?
A
Product unit groups
B
Related products
C
Product bundles
D
Product families
Correct Answer:
D. Product families
Explanation:
The correct answer is Product families because the requirement is to organize similar products into searchable categories. In Dynamics 365 Sales, product families are used to classify and group related products under a product hierarchy. Microsoft’s product catalog guidance explains that products can be created as standalone products or inside a family depending on how the organization wants to organize and classify them, and the training module specifically describes creating product family hierarchies that include product bundles and individual products.
For the example in the question, “flat screen TV” would be the product family, while individual versions such as 42-inch, 55-inch, OLED, QLED, or 4K models would be products inside that family. This makes browsing and searching easier for sellers because related variants are grouped logically. Product unit groups define how products are sold, such as each, box, or case; they do not categorize products. Related products are used for cross-sell, upsell, substitute, or accessory recommendations, not primary catalog organization. Product bundles combine multiple products sold together as a package. Therefore, the correct catalog structure is Product families.
s/topics: Product catalog setup; product families; product classification; product hierarchy; Dynamics 365 Sales core product configuration.
A company is implementing the Dynamics 365 Sales mobile app.
The company requires setup of several push notifications for sellers who use the app. You need to create the push notifications.
Which feature should you use?
A
Cloud flow
B
Classic flow
C
Plug-in
Correct Answer:
A. Cloud flow
Explanation:
The correct feature is Cloud flow. Dynamics 365 Sales mobile app push notifications are created through Power Automate by using the Send push notification V2 action. Microsoft’s Sales mobile documentation states that the Dynamics 365 Sales mobile app supports push notifications created with the Send push notification V2 action, where the mobile app is set to Sales, the target app is selected, recipients are defined, and the notification can open a specific table record when selected.
Power Automate documentation also describes the creation process as a notification from a flow: go to Power Automate, create an automated flow, choose a trigger such as Microsoft Dataverse, then add the Send push notification V2 action. That matches the requirement to configure several seller notifications for the Sales mobile app. Classic flow is not the correct answer because modern mobile notification automation should be implemented with Power Automate cloud flows, not legacy/classic workflow patterns. Plug-in is also wrong because plug-ins are server-side Dataverse extensions for custom business logic; they are not the standard no-code configuration mechanism for mobile push notifications.
s/topics: Dynamics 365 Sales mobile app; custom push notifications; Power Automate cloud flows; Send push notification V2; Dataverse-triggered seller automation.
A company is using Dynamics 365 Sales and Microsoft 365.
The company has the following requirements for sales representatives:
. Must store opportunity files in a central location.
. Must collaborate using chat conversations associated with sales records. You need to configure the required integrations.
Which two integrations should you configure? Each correct answer presents part of the solution. Choose two.
NOTE: Each correct selection is worth one point.
A
Enable OneNote integration.
B
Configure SharePoint document management.
C
Enable conversation intelligence for collaboration.
D
Configure server-side synchronization with Exchange Online.
E
Enable Teams conversation collaboration.
Correct Answer:
B. Configure SharePoint document management.
Explanation:
The correct integrations are SharePoint document management and Teams conversation collaboration. SharePoint document management is required because the company wants
opportunity files stored in a central location. Microsoft’s Dynamics 365 Sales SharePoint integration is specifically designed to store documents related to Sales records in SharePoint while allowing users to access, share, and manage those documents from the Sales app. Opportunity is one of the standard Sales records supported for SharePoint document integration.
Teams conversation collaboration is required because sellers must collaborate using chat conversations associated with sales records. Microsoft’s Teams chat integration for Dynamics 365 Sales lets sellers start a new Teams chat or connect an existing chat directly to a Sales record, so conversations remain associated with the relevant opportunity, lead, account, or other record.
OneNote integration is for note-taking, not centralized file storage. Conversation intelligence
analyzes calls and seller conversations for coaching and insights; it is not the feature for record-linked
chat collaboration. Server-side synchronization with Exchange Online supports email, appointments, contacts, and tasks synchronization, but it does not satisfy the SharePoint file storage or Teams chat association requirements.
s/topics: SharePoint document management; Microsoft Teams chat integration; Dynamics 365 Sales collaboration; Sales record document storage.
You use price lists in Dynamics 365 Sales. Some price lists have expired. Users need to be able to continue to manage their opportunities.
Which option is possible?
A
Opportunities that use the expired price list will display a warning that prices must be replaced.
B
Users can add the expired price list to opportunities created prior to the expiration date.
C
Users can add the expired price list to an opportunity but will see a warning.
D
Opportunities that use the expired price list can continue through their lifecycle.
Correct Answer:
D. Opportunities that use the expired price list can continue through their lifecycle.
Explanation:
The correct answer is D. Opportunities that use the expired price list can continue through their lifecycle. In Dynamics 365 Sales, a price list can include a Start Date and End Date to define the effective period for that price list, such as a promotional pricing period. Microsoft’s pricing guidance explains that price lists and price list items define pricing for products, and that price calculation applies across opportunity, quote, order, and invoice records.
The expiration date controls the effective availability of the price list going forward; it does not automatically invalidate existing opportunity records that already reference that price list. This distinction matters operationally: if an opportunity was already created with a valid price list, the sales process can continue without forcing users to replace pricing midstream. That preserves pricing consistency across the opportunity lifecycle and prevents disruption to quotes, orders, and downstream sales documents.
Option A is too strong because Dynamics 365 does not require replacement of prices simply because the referenced price list later expires. Option B incorrectly limits use based on the creation date of the opportunity. Option C is not the best answer because the key supported behavior is continuation of existing opportunities, not adding expired price lists to new opportunities with a warning.
s/topics: Price lists; price list start and end dates; opportunity pricing; product catalog pricing; opportunity lifecycle management.
A company plans to deploy a Dynamics 365 Sales Hub app.
An administrator creates a Power Platform environment with the following configuration:
. The environment does not have a database.
· The environment is a sandbox environment.
. Access to the environment is restricted to a security group.
. The administrator has the System Administrator role.
You need to ensure that the administrator can deploy Dynamics 365 Sales.
Which two actions should you perform? Each correct answer presents part of the solution. Choose two.
NOTE: Each correct selection is worth one point.
A
Enable server-side synchronization.
B
Assign a Dynamics 365 Sales enterprise license to the administrator role.
C
Add Dataverse and enable Dynamics 365 apps.
D
Create a new environment.
E
Remove the security group restriction.
Correct Answer:
B. Assign a Dynamics 365 Sales enterprise license to the administrator role.
Explanation:
The administrator must have both the correct license and an environment that supports Dynamics 365 apps. Microsoft states that when creating a production or sandbox Power Platform environment with a Dataverse database, administrators can add Dynamics 365 apps such as Dynamics 365 Sales, but they must select Enable Dynamics 365 apps during database provisioning. Microsoft also states that a valid Dynamics 365 license is required to enable Dynamics 365 apps.
Therefore, the administrator must be assigned a Dynamics 365 Sales Enterprise license, and the environment must have Dataverse added with Dynamics 365 apps enabled. After the Sales license is available, Dynamics 365 Sales apps such as Sales Hub can be installed from the Power Platform admin center under the environment’s Dynamics 365 apps resources.
Option A is wrong because server-side synchronization is used for Exchange email, appointments, contacts, and tasks integration; it is not required to deploy Sales Hub. Option D is not required because a sandbox environment can support Dynamics 365 apps when Dataverse and Dynamics 365 apps are enabled. Option E is unnecessary unless the administrator is excluded from the security group; the scenario already states the administrator has the System Administrator role.
s/topics: Power Platform environment provisioning; Dataverse database; Enable Dynamics 365 apps; Dynamics 365 Sales licensing; Sales Hub deployment.
You are creating a pricing list in Dynamics 365 Sales. All prices must end in $.98. You need to select the function that establishes this pricing requirement.
What should you use?
A
Percentage
B
Pricing Method
C
Rounding Amount
D
Rounding Policy
Correct Answer:
C. Rounding Amount
Explanation:
The correct answer is Rounding Amount. In Dynamics 365 Sales price list item configuration, rounding is used when calculated prices must follow a specific price-ending convention, such as ending in .98 or .99. Microsoft’s pricing guidance explains that price list items can use rounding behavior so calculated product prices can be rounded and made to end in a specified amount, such as 99 cents. The value that defines the exact ending amount is the Rounding Amount. Therefore, to make all calculated prices end in $.98, the administrator would configure the rounding amount as 0.98.
Rounding Policy is not precise enough by itself. It controls the direction of rounding, such as rounding up, down, or to the nearest value, but it does not define the exact cents-ending requirement. Pricing Method determines how the price is calculated, such as a currency amount, percentage of list price, markup, or margin. Percentage is used when a percentage-based pricing method is selected, but it does not force prices to end in $.98. The requirement is explicitly about the final rounded price ending, so Rounding Amount is the correct function.
s/topics: Price lists; price list items; rounding amount; rounding policy; Dynamics 365 Sales product pricing.
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