📘 Free PL-600 Sample Questions
A company uses two separate unlinked apps to manage sales leads; a Power Apps app and a third-party
application.
The client has the following requirements:
✑ Manage all leads by using the Power Apps app.
✑ Create a lead in the Power Apps app when a user creates a lead in the third-party application.
✑ Update leads in the Power Apps app when a user updates a lead in the third-party application.
✑ Connect to the third-party application by using an API.
You need to recommend strategies to integrate the Power Apps app and the third-party application.
Which three options can you use to achieve the goal? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A
Dual-write
B
Custom connector
C
Dataflow
D
Power Automate cloud flow
E
Dataverse connector
Correct Answer:
A. Dual-write
Explanation:
Explanation:
A: Customers should be able to adopt business applications from Microsoft and expect they speak the same
language and seamlessly work together. Dual Write allows our customers to not think about these apps as
different systems to write to independently; rather, the underlying infrastructure makes it seamless for these
apps to write simultaneously.
D: Use Custom APIs to create your own APIs in Dataverse. With a Custom API you can consolidate a group of
operations into an API that you and other developers can call in their code. The Dataverse connector enables
calling Custom APIs actions in Power Automate.
E: Dataverse provides access to the environment database on the Microsoft Dataverse Service. ,br>It is available
for Logic Apps, Power Automate, and Power Apps.
Reference:
https://docs.microsoft.com/en-us/business-applications-release-notes/april19/cdm-data-integration/dual-writ
e-link-common-data-service-apps https://docs.microsoft.com/en-us/connectors/commondataservice/ https://
docs.microsoft.com/en-us/powerapps/developer/data-platform/custom-api https://docs.microsoft.com/en-us/
powerapps/developer/data-platform/custom-api
DRAG DROP -
You are designing a business continuity strategy for a client who has a Microsoft Power Platform solution.
The client works with critical data where any data loss creates a high risk.
You need to document the retry process for the stakeholders.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of
actions to the answer area and arrange them in the correct order.
Select and Place:
A
Correct Answer:
A.
Explanation:
Explanation:
The Applications makes a service call
The application receives an exception
The app automatically tries the call again
If second call is successful then application continues normally
A large company experiences high staff turnover rates. As a result, the company must add or remove multiple
system user accounts daily.You need to recommend a security concept which will facilitate complex security profiles to entities for large
groups of users across the Power Apps and Dynamics
365 applications.What should you recommend?
A
Hierarchy security
B
Field-level security
C
User access management
D
Team privileges
Correct Answer:
D. Team privileges
Explanation:
Explanation:
User and team management is the area of Microsoft Dataverse where you can create and maintain user
accounts and profiles.
A user is any person who works for a business unit who uses Dataverse. Each user has a user account.
A team is a group of users. Teams let users across an organization collaborate and share information.
Note: Why use Dataverse?
? Easy to secure " Data is securely stored so that users can see it only if you grant them access. Role-based
security allows you to control access to tables for different users within your organization.
? Data from your Dynamics 365 applications is also stored within Dataverse, allowing you to quickly build
apps that use your Dynamics 365 data and extend your apps with Power Apps.
Reference:
https://docs.microsoft.com/en-us/powerapps/developer/data-platform/user-team-entities https://docs.micros
oft.com/en-us/powerapps/maker/data-platform/data-platform-intro
HOTSPOT -
You are designing a Power Platform solution for a company that provides in-home appliance maintenance. When a
customer schedules a service appointment, a dispatcher assigns one technician for a specific time and location.
The solution must capture information about the technician assigned to each appointment and the list of tools that
the technician must bring to the appointment.
You need to recommend the data type for the captured information.
Which data type should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
A
Correct Answer:
A.
Explanation:
Explanation:
Box 1: Choice -
Like Choices below, but can only select one of the option.<br.
Incorrect Answers:
? Customer: A lookup column that you can use to specify a customer, which can be an account or contact.
? Lookup: Data in one table often relates to data in another table. For example, you might have a Teachers
table and a Class table, and the Class table might have a lookup relation to the Teachers table to show which
teacher teaches the class. You can use a lookup column to show data from the Teachers table.
This is commonly referred to as a lookup column.
The LookUp function finds the first record in a table that satisfies a formula. Use LookUp to find a single
record that matches one or more criteria. For both, the formula is evaluated for each record of the table
Box 2: Choices -
You can customize forms (main, quick create, and quick view) and email templates by adding multi-select
columns that are called Choices. When you add a choices column, you can specify multiple values that will be
available for users to select. When users fill out the form they can select one, multiple, or all the values
displayed in a drop-down list.
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/data-platform/types-of-fields
HOTSPOT -
An animal welfare organization wants to track the movement of wolf packs in a region. Cameras at specific
locations capture images when motion is detected within the camera sensor range. Staff upload the imagesmanually to a shared drive and then analyze the images.
The organization wants to automate image capture and analysis. The organization has the following requirements:
✑ Save captured images in an appropriate location.
✑ Analyze saved images by using an image recognition process.
✑ Display data in real-time dashboards.
You need to recommend the correct technology for the requirements.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
A
Correct Answer:
A.
Explanation:
Explanation:
Box 1: Automated cloud flow.
Create a cloud flow when you want your automation to be triggered either automatically, instantly, or via a
schedule.
Automated flows: Create an automation that is triggered by an event such as arrival of an email from a
specific person, or a mention of your company in social media.
Incorrect Answers:
? Business process flows provide a guide for people to get work done? Desktop flows are used to automate tasks on the Web or the desktop.
? Instant flows: Start an automation with a click of a button. Wide range of tasks such as requesting an
approval, an action in Teams or SharePoint.
Box 2: Desktop flow and AI Builder
Desktop flows are used to automate tasks on the Web or the desktop. Using Power Automate Desktop you
can automate tasks on the desktop as well as the
Web.
Reference:
https://docs.microsoft.com/en-us/power-automate/flow-types
https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/use-power-bi
A company uses manual processes to track interactions with customers. The company wants to use Power
Platform to improve productivity.
The company has the following requirements:
✑ Provide customers with an online portal where they can submit and review cases.
✑ Ensure that customers can chat online with a customer service representative at any time.
✑ Route chats to customer service representatives based on skill and availability.
You need to recommend a solution to the company.
Which three components should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A
Dynamics 365 Virtual Agents chatbots
B
Customer self-service porta
C
Dynamics 365 Field Service
D
Business process flows
E
Omnichannel for Customer Service
Correct Answer:
B. Customer self-service porta
Explanation:
Explanation: B: Customer self-service portal: A customer self-service portal enables customers to access self-service knowledge, support resources, view the progress of their cases, and provide feedback. Note: Based on the selected environment in Power Apps, you can create a Dataverse starter portal or a portal in an environment containing customer engagement apps (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Project Service Automation). E: Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. Incorrect Answers: A: The Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations. C: Dynamics 365 Virtual agent is a no-code-required AI-based application that is focused on providing customer service organizations the ability to engage in personalized conversations that go beyond the conversational search. Virtual agents provide the ability to deploy and manage the automation of handling problems with specific solutions. Reference: https://docs.microsoft.com/en-us/powerapps/maker/portals/portal-templates https://docs.microsoft.com/enus/dynamics365/customer-service/embed-chat-widget-portal
A client uses Dynamics 365 Sales, Power BI datasets, and Power BI dataflows.
The Dynamics 365 Sales implementation has security roles that restrict data export. You need to ensure that data
has the same restrictions in Power BI as it does in Dynamics 365 Sales.
You need to design the security to avoid sensitive data from being seen.
Which two actions should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A
Use Microsoft Dataverse restrictions before setting up the Power BI reports.
B
Limit the role in Dynamics 365 Sales to only data allowed so it cannot be exported to Microsoft Excel.
C
Limit the role and ensure that exporting to Microsoft Excel is not allowed in both Dynamics 365 Sales and
Power BI.
D
Share Power BI dashboards only with users who are supported to see this data.
Correct Answer:
A. Use Microsoft Dataverse restrictions before setting up the Power BI reports.
Explanation:
Reference:
https://docs.microsoft.com/en-us/power-bi/collaborate-share/service-share-dashboards
DRAG DROP -
You need to recommend methods for assigning security to each group of users.
The customer provides the following requirements:
✑ Customers need the ability to submit a case through an online portal.
✑ Portal must handle 75 concurrent users submitting cases.
Service data must be retained for at least six years.
You need to determine which requirements are functional or non-functional.
Which requirements are functional or non-functional? To answer, drag the appropriate types to the correct
requirements. Each type may be used once, more than once, or not at all. You may need to drag the split bar
between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
A
Correct Answer:
A.
Explanation:
Explanation:
Box 1: Functional -
Functional requirements describe what the solution needs to do or its behaviors.
Box 2: Non-functional -
Non-functional requirements commonly describe non-behavior aspects of the solution such as performance
requirements.
Box 3: Non-functional -
Examples of common non-functional requirement types include:
? Availability
? Compliance/regulatory
? Data retention/residency
? Performance (response time, and so on)
? Privacy
? Recovery time
? Security
Scalability -
Reference:
https://docs.microsoft.com/en-us/learn/modules/work-with-requirements/3-functional-requirements https://d
ocs.microsoft.com/en-us/learn/modules/work-with-requirements/4-non-functional-requirements
You are a Power Platform consultant for an internet support company.
The company lacks a budget to buy third-party ISVs or add-ons.
The company requires a new system that achieves the following:
✑ All support issues must come in by email, need to be logged, and assigned to the support group.
✑ Accounts must synchronize with the parent company Oracle database.
✑ Reports must be sent to the executives on a weekly basis.
✑ No custom code will be used in the system.
You need to recommend the components that should be configured.
Which two components should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A
Power Virtual Agents
B
Microsoft Dataverse
C
server-side synchronization
D
Microsoft Customer Voice
Correct Answer:
B. Microsoft Dataverse
Explanation:
Explanation:
The Dynamics 365 Customer Voice data is stored in Microsoft Dataverse.
Dynamics 365 Customer Voice is an enterprise feedback management application you can use to easily keep
track of the customer metrics that matter the most to your business .....It provides a personalized experience,
enabling you to collect customer feedback and get relevant insights quickly and easily, all in a few clicks.
Incorrect Answers:
A: Power Virtual Agents lets you create powerful chatbots that can answer questions posed by your
customers, other employees, or visitors to your website or service.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-voice/about https://docs.microsoft.com/en-us/dyna
mics365/customer-voice/data-flow
DRAG DROP -
You are performing a requirements analysis for a customer.
The customer provides the following requirements:
✑ Power Platform storage capacity must remain under 100 percent.
✑ Customer service representatives must be sent an email when they are assigned a case.
✑ Help desk technicians must be shown an error message when they try to delete a task row.
✑ The plug-in pass rate must remain over 99 percent for the production environment.
You need determine if the requirements are functional or non-functional.
Which requirement type should you use? To answer, drag the appropriate requirement types to the correct
requirements. Each requirement type may be used once, more than once, or not at all. You may need to drag the
split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place
A
Correct Answer:
A.
Explanation:
Explanation:<br.
Box 1: Non-functional -
Non-functional requirements commonly describe non-behavior aspects of the solution such as performance
requirements.
Box 2: Functional -
Functional requirements describe what the solution needs to do or its behaviors.
Box 3: Functional -
Box 4: Non-functional -
Examples of common non-functional requirement types include:
? Availability
? Compliance/regulatory
? Data retention/residency
? Performance (response time, and so on)
Privacy -
? Recovery time
? Security
? Scalability
Reference:
https://docs.microsoft.com/en-us/learn/modules/work-with-requirements/3-functional-requirements https://d
ocs.microsoft.com/en-us/learn/modules/work-with-requirements/4-non-functional-requirements
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