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Genesys : GCP-GCX

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Feb 9,2026
Last Updated

172 Total Question

Genesys Cloud CX Certified Professional – Consolidated Exam Practice Questions | Pass with confidence

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About GCP-GCX Exam


Prepare for the Genesys Certified Professional – GCP-GCX Exam and validate your expertise in Genesys Cloud CX solutions, including deployment, configuration, and administration. This certification is ideal for contact center administrators, system engineers, and IT professionals responsible for implementing and managing Genesys Cloud CX environments to ensure optimal customer experience and operational efficiency.
Recommend you to use our GCP-GCX actual test practice material latest version to ensure best practices and first-attempt pass guaranteed!
— Exam Topics (GCP-GCX)
Genesys Cloud CX Architecture and Core Concepts (20%)
User and Role Management, Security, and Compliance (15%)
Routing, Queues, and Workforce Management (20%)
Interaction Channels: Voice, Chat, Email, Social (20%)
Reporting, Analytics, and Dashboards (15%)
Troubleshooting, Maintenance, and Best Practices (10%)
Genesys GCP-GCX Exam Format
— Exam Format:
Exam code- GCP-GCX
Exam type- Online proctored / Authorized testing centers
Exam duration- 90 minutes
Exam length- 60 multiple-choice and scenario-based questions
Question types- Multiple choice, scenario-based
Passing score- 70%–75% (varies by version)
Delivery languages- English
Additional study materials – Genesys Cloud CX Training, Hands-on Labs, Documentation, and Practice Exercises (Post Premium Access, you can ask Clearcatnet for the free learning path link)
Exam Level- Professional / Cloud CX
Role- Genesys Administrator / System Engineer / Contact Center Professional / Cloud CX Consultant
Renewal Frequency- Every 2 years; recertification recommended with latest Genesys Cloud updates
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