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Genesys : CIC-101-01

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Feb 17,2026
Last Updated

60 Total Question

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About CIC-101-01 Exam


Prepare for the Genesys Certified Interaction Center – CIC-101-01 Exam and validate your foundational knowledge in Genesys Interaction Center solutions, including core concepts, system navigation, and basic administration. This certification is ideal for contact center agents, administrators, and IT professionals who want to demonstrate their ability to effectively operate and manage Genesys Interaction Center environments.
Recommend you to use our CIC-101-01 actual test practice material latest version to ensure best practices and first-attempt pass guaranteed!
— Exam Topics (CIC-101-01)
Genesys Interaction Center Architecture and Core Concepts (25%)
Basic Configuration and System Navigation (20%)
User Management and Role Assignment (15%)
Interaction Handling: Voice, Chat, Email (20%)
Reporting, Analytics, and Dashboards (10%)
Troubleshooting and Best Practices (10%)
Genesys CIC-101-01 Exam Format
— Exam Format:
Exam code- CIC-101-01
Exam type- Online proctored / Authorized testing centers
Exam duration- 90 minutes
Exam length- 60 multiple-choice questions
Question types- Multiple choice, scenario-based
Passing score- 70%–75% (varies by version)
Delivery languages- English
Additional study materials – Genesys Interaction Center Training, Hands-on Labs, Documentation, and Practice Exercises (Post Premium Access, you can ask Clearcatnet for the free learning path link)
Exam Level- Foundation / Interaction Center
Role- Contact Center Agent / Administrator / System Operator / IT Support Specialist
Renewal Frequency- Every 2 years; recertification recommended to stay current with Genesys Interaction Center updates
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