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Microsoft : MB-220 Exam Questions

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Mar 19,2026
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328 Total Question

Microsoft Dynamics 365 Customer Insights (Journeys)
Functional Consultant Exam Questions & Answers - Regular Updated | Pass with confidence

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About MB-220 Exam


Prepare for Microsoft Exam MB-220 and gain real-world mastery of configuring, managing, and executing marketing journeys using Microsoft Dynamics 365 Customer Insights – Journeys. Designed for marketing specialists and functional consultants, this Exam Ref–style summary focuses on critical thinking and skills needed to succeed at the Microsoft Certified: Dynamics 365 Customer Insights – Journeys Functional Consultant Associate level.
Recommend you to use our Exam MB-220 updated practice material to ensure best preparation and maximize your chance of first-attempt success!
— Exam Topics
Configure marketing applications (20–25%)
Manage segments and lists (10–15%)
Create and manage marketing forms and pages (10–15%)
Manage leads, contacts, and accounts (20–25%)
Create and manage customer journeys (20–25%)
Analyze insights and reports (10–15%)

Microsoft Dynamics 365 Customer Insights – Journeys MB-220 Exam Format
— MB-220 Exam Format:
Exam code — MB-220
Exam type — Proctored
Exam duration — 100–120 minutes
Exam length — 40–60 questions
Passing score — 70% (700/1000)
Delivery languages — English, Japanese, Chinese (Simplified), Korean, Spanish, German, French, Portuguese (Brazil) (availability may vary)
Additional study materials — Free Learning Path (Post Premium Access, you can ask Clearcatnet for the free learning path link)
Exam Level — Intermediate
Role — Functional Consultant / Marketing Specialist
Renewal Frequency — 12 months
MB-220 Certification – FAQ

Q1: What is MB-220 exam questions, duration and passing score?

Level: Intermediate | Duration: 120 minutes | Questions: 40-60 | Passing Score: 700/1000
Role: Functional Consultant
Key Topics: Customer journeys, email marketing, segments, event management, lead scoring

Q2: What is the format of the MB-220 Dynamics 365 Customer Insights exam?

The MB-220 certification exam is 120 minutes long with 40 to 60 questions and a passing score of 700 out of 1000. It covers configuring Dynamics 365 Customer Insights - Journeys, including customer journey orchestration, email marketing campaigns, segmentation, event management, and lead scoring models. The proctored exam includes scenario-based configuration and solution design questions.

Q3: How difficult is the MB-220 marketing automation certification exam?

The MB-220 is an intermediate certification exam that demands both marketing process knowledge and Dynamics 365 platform configuration skills. Candidates should understand customer journey design, email template management, dynamic segmentation, and lead nurturing workflows. Marketing professionals new to Dynamics 365 will need structured exam preparation time to learn platform-specific configuration required for this certification exam.

Q4: What is the best MB-220 exam preparation strategy?

Effective MB-220 exam preparation involves configuring customer journeys, building email campaigns, creating segments, and setting up event registration workflows in a Dynamics 365 Customer Insights trial environment. Microsoft Learn Customer Insights paths and updated practice questions that test real marketing automation scenarios are the most valuable study resources available for this certification exam.

Q5: How do practice questions support MB-220 exam readiness?

MB-220 practice questions simulate real customer journey and marketing configuration scenarios that appear in the certification exam. They test decisions around segment conditions, email deliverability settings, lead scoring thresholds, and event management configurations. Regular practice with current MB-220 exam-style questions builds the functional consultant reasoning skills that this proctored Dynamics 365 certification exam evaluates.

Q6: What study resources are recommended for MB-220 exam preparation?

Essential MB-220 study resources include Microsoft Learn Customer Insights Journeys paths, the Dynamics 365 Customer Insights documentation, and a free Dynamics 365 trial environment for hands-on configuration practice. Supplement with regularly updated MB-220 practice questions from ClearCatNet. Understanding digital marketing fundamentals alongside the Dynamics 365 platform strengthens overall exam preparation for this certification.

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