📘 Free CIS-HR Sample Questions
An HR Admin without the System Admin role can do what? (Choose three.)
A
Grant roles to users or groups
B
Modify the HR Administration > Properties
C
Reset user passwords
D
Create HR Criteria
E
Configure business rules
F
Add users to groups
Correct Answer:
B. Modify the HR Administration > Properties
After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only
the Admin role add members to HR groups?
A
The Admin must elevate their role to security_admin to add members to HR groups.
B
The Admin follows the same process as with any group membership change.
C
The Admin can no longer add members to HR groups.
D
The Admin must impersonate an HR Admin to add members to HR groups.
Correct Answer:
C. The Admin can no longer add members to HR groups.
In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose four.)
A
Document Template
B
Upload File
C
HR Service Template
D
User Criteria
E
HR Template
F
HR Profiles
Correct Answer:
B. Upload File
If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee
Relations Cases table, what must first be done?
A
Add the Delegated Developer role to your User record
B
. From the User dropdown in the banner, elevate your role to security_admin
C
. Manually add the security_admin role to your User record
D
. Nothing would need to be done
Correct Answer:
B. . From the User dropdown in the banner, elevate your role to security_admin
What type of information does the HR Profile contain?
A
Personal employee data
B
Group membership and role information
C
User login and department information
D
A user’s password
Correct Answer:
A. Personal employee data
How many User Criteria Records may be applied to a single KB or KB Article?
A
Only two
B
Only three
C
. Unlimited
D
Only one
Correct Answer:
C. . Unlimited
In the base ServiceNow instance, how are User Criteria used?
A
To control which users can access the HR Case application
B
To control what a user sees in the information and suggested reading widgets
C
. To control read and write access to Knowledge bases and articles
D
To control which users can access the HR Service Portal
Correct Answer:
C. . To control read and write access to Knowledge bases and articles
Which of the following are true for an HR application as it relates to the User [sys_user] Table and the HR
Profile [sn_hr_core.profile] Table?
A
. Both are required.
B
Only HR Profile table is required in HR.
C
Neither are required.
D
Only the User table is required in HR.
Correct Answer:
A. . Both are required.
In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?
A
Matching Rules
B
Client Rules
C
ACLs
D
Escalation Rules
Correct Answer:
A. Matching Rules
What role is required, at a minimum, to view confidential HR Profile data?
A
HR Admin [sn_hr_core.admin]
B
HR Basic [sn_hr_core.basic]
C
LE Admin [sn_hr_le.admin]
D
HR Manager [sn_hr_core.manager]
Correct Answer:
B. HR Basic [sn_hr_core.basic]
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