Exam CIS-CSM:Customer Service Management

CIS-CSM :Customer Service Management
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About SrviceNow CIS-CSM Exam
The Certified Implementation Specialist – Customer Service Management (CIS-CSM ) exam certifies that a successful candidate has the skills and essential knowledge to lead and contribute to the configuration, implementation, and maintenance of the ServiceNow CSM application.

ExamSyllabus

Firstly, Engagement Methodology and Project Planning (10%) Secondly, Customer Service Management System Setup and Configuration (50%) Also, Customer Service Management Integration (15%) Lastly, CSM Portal, Knowledge Management, Service Catalog, Communities, and Performance Analytics (25%)