Exam CIS-CSM:Customer Service Management

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About SrviceNow CIS-CSM Exam
The Certified Implementation Specialist – Customer Service Management (CIS-CSM ) exam certifies that a successful candidate has the skills and essential knowledge to lead and contribute to the configuration, implementation, and maintenance of the ServiceNow CSM application.

Firstly, Engagement Methodology and Project Planning (10%) Secondly, Customer Service Management System Setup and Configuration (50%) Also, Customer Service Management Integration (15%) Lastly, CSM Portal, Knowledge Management, Service Catalog, Communities, and Performance Analytics (25%)

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